Responsible Gaming at Gambiva
Your safety and wellbeing are our top priorities. We provide comprehensive tools and resources to help you maintain control over your gaming activities.
Player Protection Tools
Deposit Limits
Set daily, weekly, or monthly deposit limits to control your spending. Limits take effect immediately and can be adjusted through your account settings.
- • Daily limits: C$50 - C$10,000
- • Weekly limits: C$200 - C$25,000
- • Monthly limits: C$500 - C$100,000
Loss Limits
Protect yourself by setting maximum loss amounts. Once reached, you will be unable to place further bets until the period resets.
- • Tracks net losses in real-time
- • Automatic session termination
- • Customizable time periods
Session Reminders
Stay aware of your playing time with periodic notifications. Get alerts every 30, 60, or 90 minutes during active gaming sessions.
- • Pop-up notifications with session stats
- • Shows total time and money spent
- • Option to take a break or log out
Cooling-Off Period
Take a temporary break from gaming with our cooling-off feature. Choose a period from 24 hours to 30 days to pause your account activity.
- • 24 hours, 7 days, 14 days, or 30 days
- • No deposits or gameplay allowed
- • Marketing communications paused
Self-Exclusion
Permanently or temporarily exclude yourself from all Gambiva services. This is the most restrictive option and cannot be reversed during the exclusion period.
- • 6 months, 1 year, 5 years, or permanent
- • Complete account suspension
- • Cannot be revoked early
Reality Check
Receive regular updates about your gaming activity including time played, amounts wagered, and current balance to help maintain awareness.
- • Hourly activity summaries
- • Win/loss tracking in real-time
- • Customizable notification frequency
Recognizing Problem Gambling
Gaming should always be entertainment. If you recognize any of these warning signs in yourself or someone you know, it may be time to seek help.
Behavioral Signs
- ▸ Spending more time and money than intended on gambling
- ▸ Feeling restless or irritable when trying to cut down
- ▸ Gambling to escape problems or relieve negative feelings
- ▸ Chasing losses by gambling more frequently
Life Impact Signs
- ▸ Lying to family or friends about gambling activities
- ▸ Jeopardizing relationships or work due to gambling
- ▸ Borrowing money or selling possessions to gamble
- ▸ Neglecting responsibilities and hobbies
Professional Support Resources
Help is available 24/7. These organizations provide free, confidential support for problem gambling.
Problem Gambling Helpline Canada
Available 24/7 in multiple languages
Additional Support Organizations
Frequently Asked Questions
How do I activate deposit or loss limits?
To set limits on your account, log in to Gambiva and navigate to your Account Settings. Select "Responsible Gaming" from the menu, then choose the type of limit you wish to set. Enter your desired amount and time period, then confirm. Your limit will take effect immediately. You can decrease limits at any time, but increases require a 24-hour cooling period before activation.
What happens during a cooling-off period?
During a cooling-off period, your account will be temporarily suspended. You will not be able to deposit funds, place bets, or access any gaming services. However, you can still log in to view your account history and process withdrawals of any remaining balance. All promotional communications will be paused. Once the cooling-off period expires, your account will automatically reactivate unless you choose to extend it or implement self-exclusion.
Can I reverse a self-exclusion decision?
No, self-exclusion is a firm commitment and cannot be reversed during the exclusion period. This policy is in place to protect you during a time when you have identified gambling as problematic. If you selected a 6-month exclusion, you must wait the full 6 months before your account can be reactivated. After the period ends, you may contact support to discuss reactivation, which includes a conversation about responsible gaming and may involve a further cooling-off period before full access is restored.
How do I permanently close my account?
To permanently close your Gambiva account, contact our support team via email or live chat. Our team will guide you through the closure process and ensure all pending transactions are completed. Any remaining balance will be returned to you via your preferred withdrawal method. Please note that permanent account closure is irreversible, and you will not be able to create a new account in the future. We recommend trying a cooling-off period or temporary self-exclusion first if you are unsure.
Need Help Right Now?
Our support team is available to assist you with setting up responsible gaming tools or discussing your concerns. We are here to help, not to judge.